Delivery
No, today only delivery takes place within Sweden. Shipping costs are additional and added to checkout.
The package is normally delivered to the recipient's chosen service point no later than 3 days after we send the package.
Today we use Postnord and DHL.
Sender on packages will be JEM TRADING.
Returns
To cancel a purchase, email us at info@lafemmefatale.com with the order number that applies. If it is in direct connection with placing the order, this is rarely a concern. If, on the other hand, it has been a long time since you placed the order until you want to cancel the purchase, your order may already have been packed and shipped. Our warehouse will do everything they can to stop the order, but in some cases it may already have time to ship.
If an order has been shipped or you have received your order and want to cancel your purchase, this is of course fine. Read more under right of withdrawal. Keep in mind that the cost of shipping and the cost of return will be deducted from the amount refunded. Even if the cancellation is made only a few hours after placing the order. The cost of stopping an order that has already been sent is higher than a return cost.
The right of withdrawal still only applies to unused products.
Returns are at your own expense, except if the item is defective or we have packed it incorrectly. Returns must be sent by letter or parcel. Contact us at info@lafemmefatale.com
All exchanges are handled as a return where the amount of the item is credited and you as a customer can place a new order.
Unfortunately, careless handling in shipping can happen, which can lead to the product's lifespan being shortened. Nor can we know how they are handled after receipt. Therefore, we would like to see that you check your products carefully upon receipt/unpacking so that nothing has happened during shipping.